{"id":1283,"date":"2023-11-24T14:09:26","date_gmt":"2023-11-24T06:09:26","guid":{"rendered":"https:\/\/new.petalierstudio.com\/?page_id=1283"},"modified":"2026-03-30T15:15:49","modified_gmt":"2026-03-30T07:15:49","slug":"gu-ke-fu-wu","status":"publish","type":"page","link":"https:\/\/new.petalierstudio.com\/en\/gu-ke-fu-wu\/","title":{"rendered":"Customer service"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1283\" class=\"elementor elementor-1283\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fdd098b e-flex e-con-boxed e-con e-parent\" data-id=\"fdd098b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f2805e8 elementor-widget elementor-widget-heading\" data-id=\"f2805e8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">\u5ba2\u6236\u670d\u52d9 Customer Service<\/h2>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-decf25e e-flex e-con-boxed e-con e-parent\" data-id=\"decf25e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-611a6ba elementor-widget elementor-widget-text-editor\" data-id=\"611a6ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div id=\"shopline-section-653244ce959f83001a17086c\" class=\"shopline-section\"><div class=\"section-width\"><div class=\"text__653244ce959f83001a17086c__container text__container\"><div class=\"text-block__item\"><pre class=\"text-block__title\"><strong><span style=\"font-family: -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', Arial, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji', 'Segoe UI Symbol', 'Noto Color Emoji'; font-size: 1rem; white-space: pre-wrap;\">Query order<\/span><\/strong><\/pre><\/div><\/div><\/div><\/div><div id=\"shopline-section-169779415814681a5bfe\" class=\"shopline-section\"><div class=\"shopline-section__169779415814681a5bfe__inner accordion-widget\"><div class=\"section-width\"><div class=\"accordion__169779415814681a5bfe__container\"><div class=\"accordion__items\"><div class=\"accordion-item accordion-item--clickable accordion-item--active\"><div class=\"accordion-item__body\"><ul><li>Click Login Member &gt; My Account&gt; Order at the top right of the homepage to check the order information.<\/li><\/ul><\/div><\/div><div class=\"accordion-item accordion-item--clickable accordion-item--active\"><div class=\"accordion-item__header\"><h5>\u00a0<\/h5><pre class=\"accordion-item__icon accordion-item__icon-plus\"><strong>Change order<\/strong><\/pre><\/div><div class=\"accordion-item__body\"><ul><li>\u66f4\u6539\u8a02\u55ae\u8acb\u65bc\u9810\u5b9a\u9001\u9054\u6642\u9593 48 \u5c0f\u6642\u524d\u4e4b\u71df\u696d\u6642\u9593\u5167\u79c1\u8a0a<a href=\"https:\/\/page.line.me\/ohmyflower\"><strong>\u300cPetalier \u5b98\u65b9LINE\u300d<\/strong><\/a>\u3001<strong><a href=\"https:\/\/www.facebook.com\/petalierstudio\">\u300cPetalier FB\u7c89\u7d72\u5c08\u9801\u300d<\/a><\/strong>, Someone will serve you.<\/li><li><strong>No changes will be accepted within 48 hours.<\/strong><\/li><\/ul><\/div><pre>Cancel order<\/pre><\/div><div class=\"accordion-item accordion-item--clickable accordion-item--active\"><div class=\"accordion-item__body\"><ul><li>If the order is cancelled 72 hours before the scheduled delivery time, the full amount can be retained as shopping cash; if you choose to refund, the cash flow processing fee (5% of the total amount) that may arise from some refund methods must be borne by yourself.<\/li><li>If the order is cancelled 72 hours to 48 hours before the scheduled delivery time, 50% of the total amount of consumables loss will be charged.<\/li><li><strong>Orders cannot be cancelled 48 hours before the scheduled delivery time.<\/strong><\/li><\/ul><\/div><\/div><div class=\"accordion-item accordion-item--clickable accordion-item--active\"><div class=\"accordion-item__header\"><pre class=\"accordion-item__icon accordion-item__icon-plus\">Refund method<\/pre><\/div><div class=\"accordion-item__body\"><ul><li>Online credit card: Contact us during business hours (11-19 o&#039;clock) on the day of placing the order, and the full amount can be refunded. If the time limit is exceeded, the remittance method will be changed for refund.<\/li><li>Remittance: Please provide a refund account and sign the refund consent form before the payment can be refunded within about 5 working days.<\/li><li>If it is not a return of defective products, the cash flow processing fee of 5% of the total amount must be absorbed by the person applying for the refund.<\/li><\/ul><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u5ba2\u6236\u670d\u52d9 Customer Service \u67e5\u8a62\u8a02\u55ae \u9996\u9801\u53f3\u4e0a\u65b9\u9ede\u64ca\u767b\u5165\u6703\u54e1 \u00a0&gt; \u00a0\u6211\u7684\u5e33\u6236 \u00a0&#038;gt [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1283","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/new.petalierstudio.com\/en\/wp-json\/wp\/v2\/pages\/1283","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/new.petalierstudio.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/new.petalierstudio.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/new.petalierstudio.com\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/new.petalierstudio.com\/en\/wp-json\/wp\/v2\/comments?post=1283"}],"version-history":[{"count":0,"href":"https:\/\/new.petalierstudio.com\/en\/wp-json\/wp\/v2\/pages\/1283\/revisions"}],"wp:attachment":[{"href":"https:\/\/new.petalierstudio.com\/en\/wp-json\/wp\/v2\/media?parent=1283"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}